Privacy Policy

This privacy policy outlines how Cadoola collects, uses, stores, and protects your personal information when you access and use our online gaming platform. We are committed to safeguarding your privacy and ensuring that your personal data is handled in accordance with applicable data protection laws, including the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018. This policy applies to all users who register, play, or interact with Cadoola services.

Information We Collect

Cadoola collects various types of personal information to provide you with a secure and personalised gaming experience. When you register an account, we require identification details including your full name, date of birth, residential address, email address, and telephone number. Financial information is collected to process deposits and withdrawals, including payment card details, bank account information, and transaction history. We also gather technical data automatically through your use of our platform, such as IP addresses, browser type, device information, operating system, and gameplay activity. Additionally, we may collect identification documents such as passport copies, driving licences, or utility bills for verification purposes to comply with anti-money laundering regulations and responsible gaming requirements. Communication records between you and our customer support team are retained for quality assurance and dispute resolution purposes.

How We Use Your Information

Your personal data is processed for specific lawful purposes related to operating our gaming platform. We use your information to create and manage your player account, verify your identity and age to ensure compliance with legal requirements, and process financial transactions securely. Your data enables us to provide customer support, respond to enquiries, and resolve technical issues. We analyse gameplay patterns and account activity to promote safe gaming practices and identify potential problem gambling behaviours. Marketing communications, including promotional offers and bonuses, are sent to users who have provided consent, and you retain the right to opt out at any time. We process data to comply with legal obligations, including anti-money laundering checks, tax reporting, and regulatory requirements imposed by licensing authorities. Fraud prevention and security measures rely on monitoring account activity and detecting suspicious transactions. Technical improvements to our platform are informed by aggregated usage data and performance metrics.

Data Sharing and Third Parties

Cadoola may share your personal information with carefully selected third parties who assist in operating our services. Payment processors handle financial transactions and conduct necessary fraud checks on our behalf. Identity verification providers perform age and identity confirmation procedures to ensure regulatory compliance. Our technology partners maintain platform infrastructure, hosting services, and software systems. Marketing service providers may process data for authorised promotional campaigns, subject to your consent preferences. We share information with regulatory authorities and licensing bodies as required by law, including the UK Gambling Commission. Law enforcement agencies may receive data when legally obligated or to prevent criminal activity. In the event of a business transfer, merger, or acquisition, your data may be transferred to the new entity, and you will be notified of any such change. All third-party service providers are contractually bound to protect your data and use it only for specified purposes. We do not sell your personal information to external parties for their independent marketing purposes.

Data Retention and Security

Cadoola implements robust security measures to protect your personal information from unauthorised access, alteration, disclosure, or destruction. We employ industry-standard encryption protocols, including SSL technology, to secure data transmission between your device and our servers. Access to personal data is restricted to authorised personnel who require it for legitimate business purposes. Regular security audits and vulnerability assessments are conducted to maintain the integrity of our systems. We retain your personal data for as long as necessary to fulfil the purposes outlined in this privacy policy. Active account information is maintained throughout your relationship with Cadoola. Following account closure, we retain certain records for a minimum period as required by UK gambling regulations and financial record-keeping obligations, typically between six and seven years. The following table summarises our standard data retention periods:

You may request deletion of your data after the mandatory retention period expires, subject to any ongoing legal obligations or legitimate interests.

Your Privacy Rights

Under UK data protection legislation, you possess several rights regarding your personal information. You have the right to access the personal data we hold about you by submitting a subject access request, which we will respond to within one month. You may request correction of inaccurate or incomplete information, and we will update our records accordingly. The right to erasure allows you to request deletion of your data in certain circumstances, though this may be limited by legal retention requirements. You can object to processing activities based on legitimate interests, including direct marketing communications. Data portability rights enable you to receive your personal information in a structured, commonly used format for transfer to another service provider. You may restrict processing of your data whilst we investigate accuracy concerns or assess objections. Where processing is based on consent, you retain the right to withdraw that consent at any time without affecting the lawfulness of previous processing. To exercise any of these rights, contact our Data Protection Officer at the email address provided on our website. If you believe we have not handled your data appropriately, you have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK supervisory authority for data protection matters. Cadoola is committed to supporting safe gaming practices by providing tools and resources to help you maintain control over your gambling activity, and your privacy rights form an essential part of this commitment.