Terms and Conditions
These terms and conditions govern your use of Cadoola online casino services. By registering an account and accessing our platform, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions. Please review this document carefully before using our services.
Account Registration and Verification
To access Cadoola services, you must create an account by providing accurate and complete information. You must be at least 18 years of age or the legal age required by the jurisdiction in which you reside, whichever is higher. Each user is permitted only one account, and creating multiple accounts will result in suspension or termination of all associated accounts.
You are responsible for maintaining the confidentiality of your login credentials and for all activities that occur under your account. Cadoola reserves the right to request verification documents, including proof of identity, address, and payment method ownership. Failure to provide requested documentation within the specified timeframe may result in account suspension and withholding of funds until verification is completed.
All information provided during registration must be accurate and current. You must notify Cadoola immediately of any changes to your personal details. Providing false or misleading information constitutes a breach of these casino terms and conditions and may result in account closure and forfeiture of any balance or winnings.
Deposits, Withdrawals and Payment Processing
Cadoola accepts various payment methods for deposits and withdrawals, subject to availability in your jurisdiction. Minimum and maximum transaction limits apply to all payment methods and are displayed during the transaction process. The following table outlines standard processing times:
| Transaction Type | Processing Time | Minimum Amount | Maximum Amount |
|---|---|---|---|
| Credit/Debit Card Deposit | Instant | £10 | £5,000 |
| E-wallet Deposit | Instant | £10 | £10,000 |
| Bank Transfer Deposit | 1-3 business days | £20 | £50,000 |
| E-wallet Withdrawal | Up to 24 hours | £20 | £10,000 |
| Card Withdrawal | 3-5 business days | £20 | £5,000 |
| Bank Transfer Withdrawal | 3-7 business days | £50 | £50,000 |
All deposits must be wagered at least once before withdrawal requests can be processed. Withdrawals will be processed using the same method used for deposit unless this is not feasible. Cadoola reserves the right to request additional verification for withdrawal requests exceeding £2,000 or for security purposes. Processing times may be extended during peak periods or if additional verification is required.
Currency conversion fees may apply if you deposit or withdraw in a currency different from your account currency. You are responsible for any fees charged by your payment provider. Cadoola does not charge fees for deposits, but reserves the right to apply administrative fees to withdrawal requests in accordance with our payment policy.
Bonuses and Promotional Terms
All bonuses and promotions offered by Cadoola are subject to specific terms and conditions, which are detailed in each promotional offer. Unless otherwise stated, all bonuses are subject to wagering requirements before any winnings can be withdrawn. Wagering requirements indicate the number of times you must wager the bonus amount or bonus plus deposit amount before funds become withdrawable.
The following conditions apply to all promotional offers:
| Bonus Type | Standard Wagering Requirement | Maximum Bet | Contribution to Wagering |
|---|---|---|---|
| Welcome Bonus | 35x (bonus + deposit) | £5 per spin | Slots: 100% |
| Reload Bonus | 40x bonus | £5 per spin | Slots: 100% |
| Free Spins | 35x winnings | £5 per spin | Applicable games: 100% |
| Cashback Bonus | 1x cashback amount | No restriction | All games: 100% |
Bonuses are credited automatically or upon entering a valid bonus code at the time specified in the promotion. Cadoola reserves the right to void bonuses and any associated winnings if terms are breached or if fraudulent activity is detected. Bonuses cannot be used in conjunction with other promotions unless explicitly stated. Certain games may be excluded from bonus play or contribute at reduced rates towards wagering requirements.
Time limits apply to all bonuses, typically ranging from 7 to 30 days from the date of issue. Unused bonuses and incomplete wagering requirements will expire after the specified period. Maximum withdrawal limits may apply to winnings generated from bonus funds, as specified in individual promotional terms.
Game Rules and Fair Play
All games available on Cadoola operate using certified random number generator technology to ensure fair and unbiased outcomes. Game rules, return to player percentages, and volatility information are available within each game. You are responsible for understanding the rules of any game before placing real money wagers.
Cadoola terms and conditions prohibit any form of advantage play, collusion, use of automated software or bots, or any strategy designed to exploit technical vulnerabilities. Any attempt to manipulate game outcomes or engage in fraudulent activity will result in immediate account closure and forfeiture of all funds. This includes but is not limited to:
- Using multiple accounts to abuse promotional offers
- Engaging in irregular betting patterns designed to guarantee profits
- Delaying game rounds to benefit from changed circumstances
- Exploiting software errors or game malfunctions
- Colluding with other players or third parties
Malfunction voids all pays and plays. In the event of a game malfunction, all affected bets will be voided and stakes returned to player accounts. Cadoola reserves the right to review gameplay and withhold withdrawals pending investigation if irregular play is suspected. Disputes regarding game outcomes are subject to review by our gaming licence provider.
Incomplete games will remain available for 90 days from the last action. If you do not complete a game within this period, the game round will be settled automatically based on the current game state, and any winnings will be credited to your account.
Responsible Gaming and Account Closure
Cadoola is committed to promoting responsible gaming and providing tools to help you maintain control over your gambling activity. You can set deposit limits, loss limits, wager limits, and session time limits through your account settings. These limits become effective immediately for decreases and after a 24-hour cooling-off period for increases.
Self-exclusion options are available for periods ranging from 24 hours to permanent closure. During a self-exclusion period, you will not be able to access your account or receive marketing communications. To initiate self-exclusion, contact customer support or use the self-exclusion tool in your account settings. If you wish to close your account permanently, submit a written request to customer support including your account details and reason for closure.
The following responsible gaming measures are available:
| Measure | Duration Options | Effect |
|---|---|---|
| Deposit Limit | Daily, Weekly, Monthly | Restricts total deposits within selected period |
| Loss Limit | Daily, Weekly, Monthly | Restricts net losses within selected period |
| Session Time Limit | 30 min to 6 hours | Automatically logs you out after selected duration |
| Reality Check | 15 min to 2 hours | Displays notification showing session duration and activity |
| Cooling-Off Period | 24 hours to 6 weeks | Temporarily suspends account access |
| Self-Exclusion | 6 months to permanent | Blocks account access and marketing communications |
Cadoola reserves the right to close or suspend accounts at our discretion, with or without notice, if we suspect breach of these casino terms and conditions, fraudulent activity, or for commercial reasons. Upon account closure, any remaining balance will be returned to you via your verified payment method, subject to deduction of any outstanding obligations or charges.